Help & Support

We're here to help.

Stuck activating your eSIM, can't get connected, or just have a question? Our support team is real humans. Email anytime. Typical reply within 4 hours during business hours (AEST).

Order & Delivery

Missing QR code, payment issues, refund requests

Setup & Activation

Installing your eSIM, getting connected, network selection

Top-Ups & Plans

Adding data to existing eSIM, plan changes, coverage

Contact Form

Send us a message

Fill in the form below and we'll get back to you as soon as possible. Usually within 4 hours, faster during business hours (AEST).

Response times

Standard inquiries: within 4 hours

Urgent connection issues: within 1 hour

Business hours (AEST): Mon-Fri 9am-6pm

Direct email

hello@travelsimply.co

If your trip starts soon and you need urgent help, mark your subject line "URGENT" and we'll prioritise it.

Quick answers

How do I install my eSIM? Is my phone compatible? How do I top up my eSIM? What if it doesn't work in my country?