Setup guide

Install your eSIM in 2 minutes

One tap or one quick scan and you're online. No swapping SIMs, no fuss, and you keep your own number.

Under 2 minutes Keep your number iPhone & Android

An eSIM-ready phone

Most phones from 2018 on support eSIM.

Check your device

Wi-Fi to set up on

Install before you fly, while you've got internet.

Your eSIM email

Sent within minutes of ordering. Keep it handy.

Two ways in

Tap the link, or scan the code

On the phone you'll travel with? Tap the link. Setting up a different phone? Scan the code.

Fastest

Tap the install link

1 Open your TravelSimply email on the phone you're taking overseas.
2 Tap the blue Install eSIM button. Tap Allow or Add when your phone asks.
3 Give it a name like Travel. Then do the one must-do step below and you're set.

Got an older phone, or the button didn't do anything? Just scan the QR code instead, shown below.

Or scan the code

Step by step

1 · Settings > Mobile Service

2 · Tap Add eSIM

3 · Scan the QR code

Open Settings

Tap the Settings app, then tap Mobile Service. Some phones call it Cellular or Mobile Data, it's the same thing.

Tap "Add eSIM"

Then tap Use QR Code.

Scan the QR code

Hold your camera over the QR code in your email. If that email is on this same phone, open it on a laptop or another phone so the camera can see it.

Name it "Travel"

Give it a name like Travel so it's easy to spot. Keep your normal SIM for calls and texts.

The must-do step: pick it for data + turn roaming ON

Open the Travel eSIM, choose it for Mobile Data, and switch Data Roaming ON. Skip this and you'll have no internet overseas. Roaming here is safe, no extra charges.

1 · Network > SIMs

2 · Tap Add eSIM

3 · Scan the QR code

Open Settings

Tap Settings, then Network & internet, then SIMs. On Samsung phones: Settings > Connections > SIM manager.

Tap "Add eSIM"

Then tap Scan QR code. You might need to tap "Don't have a SIM?" first.

Scan the QR code

Hold your camera over the QR code in your email. If that email is on this same phone, open it on a laptop or another phone so the camera can see it.

Name it "Travel"

Give it a name like Travel so it's easy to spot. Keep your normal SIM for calls and texts.

The must-do step: pick it for data + turn roaming ON

Choose the Travel eSIM for Mobile data, and switch Roaming ON for it. Skip this and you'll have no internet overseas. Roaming here is safe, no extra charges.

If your data isn't working

It's nearly always one of these two

No internet when you land? It's almost never a broken eSIM. It's nearly always one of these two simple settings. Check them first.

Your eSIM isn't picked for data

Your phone is still using your old SIM. Go to your settings and choose the TravelSimply eSIM for mobile data.

Roaming is turned off

Your eSIM needs roaming ON to work overseas. Turn it on. It's safe and free, it just lets the eSIM use the local network.

When it starts

Know when your plan kicks in

Single-country

Starts when you land

The clock begins the first time you connect overseas.

Set it up before you fly, switch it on when you arrive.

Global Traveller

Starts when you install it

The clock begins the moment you install it.

So install it just 1 or 2 days before you fly.

Help

Common issues, quick fixes

On iPhone, the easiest fix is to tap the install link in the email instead, which skips scanning entirely. Otherwise, you can't scan a QR from the same phone you're installing on, so open the email on a laptop or another phone and scan from there. Make sure you're on Wi-Fi while it installs.

Check the two big ones first: the eSIM is set as your data line, and Data Roaming is on for it. Then make sure you're at your destination (single-country plans only activate on a local network), toggle Airplane Mode off and on, or restart your phone.

Check your spam or junk folder first, it sometimes lands there. Still missing? Contact us with your order number and we'll resend it.

Yes, we recommend it. Single-country plans don't start until you connect at your destination, so install early and keep the line off until you land. Global Traveller plans start on install, so set those up 1 to 2 days before flying.

No reinstall needed. Head to our top-up page, enter the email you ordered with, and add data to your existing eSIM. It applies instantly, no new QR scan.

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